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How soon will my account be activated?
We
know that you want to get started with your
account right away, that is why we offer instant
account activation. As soon as you signup, your
account is activated and details are emailed to
you within 24 hours. Other hosting companies
cannot match our instant account activation!
Do
you offer a money back guarantee?
We not only offer a
money back guarantee, we offer the best money
back guarantee found anywhere. We are so
confident in the service we provide, we offer a
30 day, unconditional, money back guarantee on
all our shared hosting plans. If
our service is not everything you expected and
more, we will refund 100% of your subscription
price and setup fees. Signup with absolutely no
risk!
Will
you advertise on my website?
We offer premium
hosting and will never advertise on your
website. Hosting companies that advertise on
your website are often cheap, but provide very
low quality service. Websites using this kind of
service look very unprofessional and have very
slow bandwidth connections.
Do
your servers have battery backups and
generators?
Each server is
protected by a uninterruptible power supply
system. In the rare case of a power outage,
auto-start generators will take over and supply
all necessary power to the servers. This system
assures your website is always up and running,
regardless of power conditions.
What
kind of servers do you use?
We utilize dual
xeon 2.4ghz servers with hyper threading
technology (making 4 cpus). Each server is
outfitted with at least 1000-2000 MB of RAM and
high performance 10,000 RPM SCSI hard drives.
With 9.6ghz of processing power, your website
will run at lighting fast speeds.
Do
you maintain website backups?
We maintain full
account backups. This includes all files, email
accounts, and data bases. In the rare event of a
hard drive failure, we can instantly restore
your entire account. While hard drives rarely
fail, we prepare for the worst, which assures
your hard work is never lost.
What
is MDI Business Solutions uptime?
We don't just claim
to run over 99.9% uptime, we guarantee it. If
your server is not up 99.9% of the month, you
will be refunded for any downtime that occurred
on a pro-rated basis. However, don't expect to
ever invoke this guarantee, extended downtime is
extremely rare.
Can
I host multiple domains on one account?
Initially, you can
only host 1 domain on your account. However, you
can host additional domains on your account for
a small fee. The charge per additional domain is
only ZAR 25.00 per month. This way, you can host
all your domains on a single account, for one
low price. Each add on domain includes email,
MySQL, sub-domains, and everything else!
Can
I upgrade my plan at a later date?
We offer the
flexibility of allowing clients to upgrade plans
at anytime. The cost of upgrading will be
pro-rated and you will never be charged any
additional fees. This way, your account can meet
the demands of your website, as it expands and
or increases traffic.
Do
you offer a price lock guarantee?
When you signup, we
guarantee that your price will not increase
within 24 months, if ever, and your benefits
will never decrease. Your original benefits will
remain locked for as long as you stay with us.
That's right, we not only say that your rate
will never increase, we guarantee it in writing!
Do
I have to register my domain with you?
We offer domain
registration, but you do not have to register
your domain with us. We can host any domain,
with any registrar. We encourage you to register
your domain with whom you choose. We even
provide technical support on how to change your DNS
with other registrars.
Can
you host international domains?
We can host any
domain, of any country. That's right, we can
host any and all domain names. Yes, this
includes domains with any and all TLD's. If you
do not know what a TLD is, an example would be
the ".com" or ".net" part of
a domain name. There's not a domain that we
can't host!
Can
I use my own CGI and PHP scripts?
While we do provide
many pre-installed scripts, you can still upload
any of your own scripts. You can purchase
scripts from many online developers or write
your own. Regardless, you can upload any scripts
that you may own. However, most popular scripts
are pre-installed!
I already have a
domain name, what do I do?
Since you already have a domain name,
simply state your domain name when you complete
the online order form during the signup process.
Then, you must contact your domain registrar and
supply them with your domain's name servers that
we will send to you in the account confirmation
e-mail that follows the signup process.
This is completely free and will be fully
explained in your account activation email.
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